Privacy
This draft covers emailed account requests and information saved through existing dealer workspaces and shop enquiry tools. New Shop Plus activation and payments remain on hold while release checks are completed.
This page is a draft for Dan to review. It has not been legally approved.
What is operating now
- A dealer account is requested by email and reviewed manually.
- There is no automatic charge or renewal.
- The Cloud Nine monthly report is a fictional preview. It is not an email that was sent.
Information you choose to send
An account request may include the shop name, contact name, email address, town or city, business website and other details the sender chooses to include. Please do not include customer records, payment-card details, passwords, medical information or other sensitive information.
How it is used now
The request is used to review whether to follow up about the Shop Plus demonstration. Sending an email does not create an account, start a paid service or authorize a charge.
Dealer workspace records
When a signed-in dealer saves information, EBIKE333 stores the shop profile and contact details, service rules, hours, uploaded photographs and logos, and enquiry outcomes. Review records may also be retained. A saved draft is not a public listing. Approved listings and shop advertising can display business contact details, service information and approved images when their publication requirements are met.
Account identity and a secure sign-in cookie support dealer access. Login sessions are stored in dealer_sessions. Login-attempt limits are stored in dealer_login_limits. These controls do not establish that production account setup or recovery has passed release testing.
Enquiries you choose to share
Submitting an enquiry with permission saves your account identity and email, bike details and question for the selected shop. Prepared service enquiries also retain intake details, the named-shop consent wording and its version. The shop can record an outcome. This is an inbox request, not a booking or a confirmed diagnosis. Email alerts are not enabled; contact the shop if you need a response urgently.
Shop reports use received enquiries and shop-reported outcomes. Regional market tracking is paused. The fictional Cloud Nine preview is not measured shop activity. Do not put unrelated customer records or sensitive information in enquiries or uploads.
Operator and reviewer access
Authorized EBIKE333 reviewers can see submitted business profiles, shop advertising profiles and uploaded photographs or logos for review. Review actions are recorded. Reviewer status does not give another shop access to your enquiry inbox through the dealer workspace.
Enquiry inboxes and enquiry outcomes are scoped to the signed-in shop in these workspace tools, including for reviewers. This describes application access controls, not a claim that records are end-to-end encrypted or inaccessible to EBIKE333 operators and hosting providers who administer the underlying storage. Production access and account recovery still require release verification.
Optional website measurement
With your permission in Measurement settings, EBIKE333 records page views, catalogued bike make/model, problem and part categories, compact display codes, video playback and report-sharing activity. We use random browser and visit identifiers, stored in your browser and hashed on the server, to estimate unique visitors and visits. A visit expires after 30 minutes of inactivity. One person using multiple browsers may count more than once.
Measurement includes the referring website hostname and the hosting service’s approximate city, region and country. It does not include full referral URLs, search-engine phrases, precise coordinates, names, email addresses, report text, serial numbers, photographs or recordings. Unknown values stay unknown. Reports cover up to 90 days. Older detailed records are deleted when new measured activity arrives or the owner loads a report; an inactive site can retain them until the next such operation. Consent preference lasts up to 180 days; you can change it using Measurement settings. Declining removes the measurement identifiers from this browser and stops future measurement; it does not identify or erase earlier hashed records.
Measurement is off until you allow it, and remains off when your browser sends Global Privacy Control or Do Not Track. The private Golden owner dashboard receives website-wide statistics; dealer reports do not receive this dataset. Short-lived hashed request identifiers also limit abusive event submissions. Optional measurement does not affect access to free bike help.
Regional videos
The hosting service can provide an approximate city for a request. The video page uses it to select a relevant regional version automatically. At site startup, your browser may ask for location permission. Coordinates are reduced to a coarse area on your device and are not sent to EBIKE333. Only the area is retained in this tab for 15 minutes. If permission is unavailable, the site uses the hosting service’s approximate city when available. This feature does not store a location history or send your location to a separate lookup service. If the area is unavailable or unsupported, it shows the general EBIKE333 version. Approximate location may be inaccurate, including when a VPN is used.
Retention and deletion
No fixed retention schedule or automated account-wide deletion process is being claimed. Email hello@ebike333.com to request a manual review of emailed requests, workspace records, enquiries or uploads. See retention and deletion for current limits. This draft does not promise removal from backups, a recipient shop’s copies or systems that have not yet been reviewed.